Your Questions

Here are the answers to your most frequently asked questions.

 About NSL Medical

Who is NSL Medical?

NSL Medical is an exclusive distributor of high-quality medical devices in Switzerland, specialized in several surgical fields such as neurosurgery, visceral surgery, hand surgery, ENT surgery and ophthalmology.

What is NSL Medical’s mission?

Our mission is to provide healthcare professionals with innovative solutions adapted to their needs, while ensuring personalized support and optimal logistics management.

Where is NSL Medical located?

We are based in Geneva, Switzerland and serve public hospitals, private clinics and other medical institutions throughout the country.

Our Products and Solutions

What types of medical devices does NSL Medical offer?

We offer medical equipment such as trepans, neuromonitoring systems, electrosurgical forceps, patient positioning solutions for the operating room, surgical loupes and much more. Each product is selected to meet the requirements of surgeons and healthcare professionals.

What surgical fields are covered by NSL Medical?

We cover several specialties:

  • Neurosurgery: high-precision micro devices for complex procedures.
  • Visceral surgery: solutions for abdominal procedures.
  • Hand surgery: ergonomic devices for precise surgical procedures.
  • ENT surgery: equipment adapted to delicate procedures.
  • Ophthalmology: Solutions for glaucoma surgery

What are your flagship products?

Our flagship products include:

  • Neurosurgical trepans: precision instruments for brain operations.
  • Neuromonitoring systems: to monitor neurological functions in real time.
  • Electrosurgical forceps: For hemostasis available in single-use and reusable.
  • Positioning cushions: to ensure patient comfort and safety in the operating room
  • Surgical loupes: Improved precision, optimized vision and reduced fatigue at work.

Are your medical devices compliant with regulatory standards?

Yes, all our products comply with Swiss (Swissmedic) and European (MDR – CE) regulatory requirements and have an authorized representative in Switzerland (CH-REP). We only work with manufacturers who comply with the strictest standards.

Orders and Logistics

How can I order an NSL Medical product?

You can place an order directly through our contact form on our website or by calling our customer service at +41 22 535 12 28

What is the delivery time for products?

We guarantee fast delivery times thanks to optimized logistics management. For any order placed before noon, delivery is ensured the next day, subject to product availability.

Do you offer an order tracking service?

Yes, after your order is confirmed, we will provide you with tracking information to keep you informed of the progress of your delivery.

What happens if a product is not immediately available?

After your order is confirmed, we can, upon request, provide you with tracking information to keep you informed of the progress of your delivery.

Customer Support and Training

Do you offer technical assistance for using medical devices?

Yes, our team of experts is available to provide technical assistance and answer all your questions regarding our products.

Can healthcare professionals receive training?

We offer specific training adapted to the devices we provide. These sessions can be organized on-site or remotely.

Do you provide instruction documents or videos?

Yes, we provide user manuals, technical guides and video tutorials to ensure proper handling of our devices.

Partnerships and Collaborations

Which brands does NSL Medical work with?

We collaborate with renowned brands such as Adeor Medical, Raumedic, Trulife, Prime Medical, Orascoptic to provide cutting-edge devices.

Regulation and Quality

How does NSL Medical guarantee the quality of its devices?

All our products undergo rigorous quality controls. We only work with certified manufacturers and ensure that each device complies with local and international standards.

Are your devices certified for Swiss hospitals?

Yes, our devices are approved by Swissmedic, the Swiss regulatory authority for therapeutic products, and meet the requirements for use in hospital settings. In addition, all our products have an authorized representative and are CH-REP.

Environment and Sustainable Development

Does NSL Medical take measures to reduce its environmental impact?

Yes, we are committed to reducing medical waste and using sustainable materials. In addition, we optimize our logistics processes to minimize our carbon footprint.

Do you offer recycling solutions for single-use devices?

Yes, we are committed to reducing medical waste by favoring, whenever possible, medical devices designed with sustainable materials and ecological solutions. In addition, we optimize our logistics processes to minimize our carbon footprint and adopt more environmentally friendly practices.

Innovation and News

How can I stay informed about NSL Medical’s latest innovations?

You can visit the “Blog and News” section of our website, where we regularly publish articles on medical innovations, trends and industry developments.

Do you participate in medical events or conferences?

Yes, we regularly participate in trade fairs, conferences and professional events in Switzerland and internationally. Among them, the Swiss Congress of Neurosurgery, the César Roux Symposium at CHUV, the SGC (Swiss Society of Surgery), the Swiss Dental Congress, as well as various specialized workshops. Visit our blog or follow us on our social networks to find out upcoming dates. Check our blog for upcoming dates.

Careers and Opportunities

How do I apply for a job at NSL Medical?

You can send an unsolicited application through our contact form.

Do you offer internships or professional training programs?

Yes, we offer internships for students and many opportunities for young professionals in the field of medical devices.

Contact Us

How can I contact NSL Medical?

You can contact us through our online contact form or by phone at +41 22 535 12 28. You can also send us an email at contact@nslmedical.ch

What are your opening hours?

We are available Monday to Friday, from 8:30 AM to 6:00 PM